Terms & Conditions
These terms apply to all activities offered by High Aerial Studio — including in-studio classes, private sessions, open training, and all FlighFit Online Academy content such as challenges, guided workouts, and training plans.
By participating in any High Studio service (in person or online), you agree to follow these terms in full.
General Participation Terms
No observers are permitted in the studio during classes or sessions unless agreed with the instructor where individual cases are to be discussed prior to commiting to a session — this is to maintain focus, safety, and privacy for all participants.
No one under the influence of alcohol or drugs may attend any class, private session, or open training.
You must not participate in any physical activity if:
You have had a C-section birth within the last 12 weeks, or
You have had a natural birth within the last 6 weeks
Unless discussed with Danni, our Pre/Post Natal qualified instructor, who will advise you appropriately before participation.
Photography & Media
Photos are often taken during classes or events and used on our official social media or website for promotional purposes. If you do not wish to be featured, please inform your instructor prior to class.
We welcome you to take photos and videos of your training but please be mindful of others in the back ground if posting on social media. Please ask permission of said people before posting. Please be mindful of others and their privacy.
We do encourage photos/videos but equally we do not want this to effect anyone elses training and enjoyment of the session, nor interfere with the instruction by your teacher. Please keep to a minimum or when guided to by your instructor.
Studio & Online Booking Policy
All bookings must be made in advance via our booking system — no drop-ins allowed.
Unbooked attendees will be turned away.
Bookings are first come, first served and subject to availability.
Booking any class (in-studio or online) confirms your agreement to follow all instructor guidance and safety instructions.
A health questionnaire must be completed and signed electronically before your first session and prior to future sessions where changes have occured.
For your safety, each class includes a mandatory warm-up and cool-down. If you miss the warm-up due to lateness, you will not be allowed to join, and no refund or credit will be issued.
REFUNDS, TRANSFERS & CANCELLATIONS
8-Week Courses
Refunds
Refunds are available up to 3 days (72 hours) prior to the course start date.
After this time, refunds are not available; however, the amount paid may be used as credit toward a future course.
All refunds are subject to a 10% processing fee to cover booking and payment system charges already incurred.
Transfers
Course transfers may be requested at any time during the current course period, subject to availability.
Cancellations
Cancellations must be made at least 72 hours before the course start date to qualify for a refund.
If High Aerial Studio cancels a class or course, you will receive a full refund.
Individual Class Cancellations
To allow fair notice and class planning, the following cancellation cut-off times apply:
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Evening Classes: Cancellation must be made before 8:00am on the day of the class
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Morning Classes: Cancellation must be made before 9:00pm the evening prior
Cancellations made before these cut-off times will be eligible for a transfer or, for course participants, a catch-up class.
Cancellations made after 8:00am for evening classes or after 9:00pm for morning classes will not be eligible for a refund, transfer, or credit.
4-Week Block Bookings
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Block bookings are offered at a discounted rate and are intended for use over four consecutive weeks
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You may transfer one class only within the block, subject to availability
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If you are unsure of your ability to attend weekly, we recommend booking PAYG classes or purchasing a class pass instead
Class Passes
All class passes are valid for 3 months from the date of purchase.
Additional Information
Many studios operate strict 24–48 hour cancellation policies with no refunds. At High Aerial Studio, we aim to be as flexible as possible and consider our same-day and night-before cancellation options to be very generous.
Please respect these policies and do not ask instructors or administrative staff to make exceptions, as this places them in an uncomfortable position. Continued requests for exceptions may result in the need to adopt stricter industry-standard policies.
Administration Fees
All refunds—unless the cancellation is initiated by High Aerial Studio—are subject to a 10% administration fee to cover non-recoverable booking and payment processing costs.
Course Booking
All sessions run as 8-week courses, available for block booking.
Once a course has commenced refunds are not offered due the space being taken.
HIGH MEMBERSHIPS
All memberships, Earth, Moon and Sun are for a minimum 6-month commitment at each renewal.
Once committed to the 6-month term, you will have 6-months of recurring payments set up and actioned to be taken on the 5th of the month for the duration of the term.
Your 6-month commitment covers you for 3 full 8 week courses, regardless of whether there are shutdown weeks, you are entitled to the 3-course length duration.
Membership Commitment Terms
High Aerial Studio memberships are offered at discounted rates in exchange for a minimum 6-month commitment.
Members receive reduced course fees and additional benefits (including half-price or free classes depending on membership level). When fully utilised, these benefits provide significant savings.
Early Cancellation of Membership
Early cancellation of a 6-month membership is only permitted under the following circumstances:
Medical Reasons
Membership may be cancelled if a member is medically unable to continue training due to illness, injury, or pregnancy.
A valid doctor’s note or medical certificate confirming inability to participate is required.
Where appropriate, a temporary membership freeze may be offered instead of cancellation.
Relocation
Membership may be cancelled if a member permanently relocates outside a reasonable travelling distance from the studio (25 miles or more).
Proof of address change, such as a tenancy agreement, utility bill, or employer confirmation, must be provided.
Exceptional Circumstances
In rare cases, significant unforeseen life changes may be considered (for example redundancy or major caring responsibilities).
These requests will be reviewed on a case-by-case basis at the discretion of High Aerial Studio management.
Studio-Initiated Changes
Members will be permitted to cancel without penalty if High Aerial Studio makes substantial changes that prevent reasonable use of the membership, such as long-term closure or removal of core classes included in the membership agreement.
Non-Qualifying Reasons for Cancellation
The following are not considered valid grounds for early cancellation:
- Change of mind
- Lack of time or availability
- Holidays or travel
- Minor or short-term injuries
- Financial inconvenience
- Not enjoying or no longer wishing to attend classes
These factors are considered part of the normal commitment agreed to when joining at a discounted rate.
Alternatives to Cancellation
Where possible, the following options may be offered instead of cancellation:
- Temporary membership freeze for an agreed period (if a course withing the membership has started it must be committed to)
- Transfer of membership to another person (subject to approval)
- Downgrade to a lower membership level
- Rescheduling of classes where appropriate
Early Exit Without Valid Grounds
If a member wishes to leave their commitment without meeting the above criteria, early termination may be permitted subject to one of the following:
- Payment of an early exit fee equivalent to the remaining time of an 8-week course. i.e. if you want to cancel in week 2 of the 3rd month (2nd course), you must payout the 4th month to cover the full cost of a course that somebody else could not purchase
Approval Process
All requests for early cancellation must be submitted in writing and supported by appropriate documentation.
Final approval of any cancellation remains at the discretion of High Aerial Studio management. Please email Danni at hello@highstudioshrewsbury.com
ONLINE TRAINING, CHALLENGES & WORKOUTS
Participation in any online activities, including challenges, workouts, and training plans, is at your own risk.
You agree to follow the guidance provided, complete a warm-up and cool-down, and ensure your training space is safe and free from hazards.
Always consult a medical professional before beginning any new fitness program.
Pole, Aerial Hoop & Open Training
These sessions are for practising moves already taught during instructed classes.
Do not attempt new moves you haven’t been taught or are unsure of — safety first.
You are responsible for cleaning your equipment before and after use using the provided spray and cloth.
Aerial Hammocks
Bring your own yoga mat if preferred —mats are available at the studio.
Parties at High
We have availability for adults and childrens parties mostly at weekends or holiday periods during the day — please contact us to enquire.
Private Lessons
Private sessions are available and can be requested in the first instance via email to hello@highaerialstudio.com where you will be directed to the appropriate instructor
Property & Belongings
All personal belongings brought into the studio are your responsibility.
High Studio does not accept liability for lost or damaged property.
If you have any questions about these terms or need clarification on anything above, please feel free to speak to us at the studio or contact us via:
Thank you for helping us keep our space and community safe, fun, and empowering — both in the studio and online!